Orchard Enterprise Technical Reference Guide

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Page Description

The Interfaces page displays a host table that provides information such as active/inactive host interfaces and the number of messages that are received, pending, unmatched, and delivered. It also displays a table that displays message statuses for non-HL7 interfaces (email, fax, RAPS, and direct printing). Use this page as a diagnostic tool to monitor inbound and outbound message flow.

Accessing this Page

  • Select the Administration menu button, select the Monitor button, and then select the Interfaces submenu link. You must have the necessary security permissions to access the Administration menu button. When you select the Administration menu button, the system opens the main Administration menu, which contains administrative menu buttons, including the Monitor menu. To return to the main menu for the system, select the Tasks menu button.

Modifying the Refresh Rate

  1. The top of the Interfaces page displays a refresh countdown. When the time reaches zero, the page refreshes. The system defaults to a refresh rate of 60 seconds.
  2. To modify the refresh rate, highlight or delete the text displayed in the Refresh interval (seconds) field, then modify as desired.
  3. Select Refresh Now at any time to immediately refresh the Interfaces administration page.

Viewing the Interfaces Table

  1. View the following Inbound columns.
    • Active: If checked, the inbound interface is active for this host. You may work with Orchard Software Technical Support personnel to create or modify a host's inbound interface settings in the Interface Configuration page.
    • Last Rcvd: Displays the date and time the last message was received.
    • Failed: Lists the number of failed incoming messages.
    • Pending: Lists the number of incoming messages still pending.
    • Unmatched Result: Lists the number of messages that have been received but could not be stored. Manage unmatched result messages using the submenu options in the Manage menu. See the Fix Orders and Match Results topics.
  2. View the following Outbound columns.
    • Active: If checked, the Outbound interface is active for this host. You may work with Orchard Software Technical Support personnel to create or modify a host's outbound interface settings in the Interface Configuration page.
    • Failed: Lists the number of failed outgoing messages.
    • Pending: Lists the number of outgoing messages still pending.
    • Delivered: Lists the number of messages successfully delivered.
    • Cancelled: Lists the number of cancelled messages.
  3. Select the Show All checkbox next to one or more host names to display the number of Failed, Pending, Delivered, and Cancelled messages for the selected host. Clear the checkbox next to one or more host names to hide the number of Failed, Pending, Delivered, and Cancelled messages for the host. Select the Show All column header to select or clear all of the Show All checkboxes in the table.
  4. Select Refresh Now at any time to refresh the Interfaces administration page.

Viewing the Non-HL7 Delivery Table

  1. The list of Non-HL7 columns contain the following information.
    • Non-HL7 Delivery:
      • Delivery Type: Lists the delivery method.
    • Zetafax: Select an entry in the columns to view the Outbound Queue page, with the filter matching the sent or not sent fax criteria. Note that these features only appear when the Zetafax API is enabled.
      • Sent: Lists the number of sent faxes.
      • Not Sent: Lists the number of faxes not yet sent.
    • Outbound:
      • Failed: Lists the number of failed outgoing messages.
      • Pending: Lists the number of outgoing messages still pending.
      • Delivered: Lists the number of messages successfully delivered.
      • Cancelled: Lists the number of cancelled messages.
  2. Select the Show All checkbox next to one or more delivery types to display the number of Sent, Not Sent, Failed, Pending, Delivered, and Cancelled messages for the selected delivery type. Clear the checkbox next to one or more delivery types to hide the number of Sent, Not Sent, Failed, Pending, Delivered, and Cancelled messages for the delivery type. Select the Show All column header to select or clear all of the Show All checkboxes in the table.
  3. Select a number in one of the columns to view the selected type of messages in the Inbound Queue or Outbound Queue pages. You may only select a number once you select the host.
  4. Select Refresh Now at any time to refresh the Interfaces page.