Description

Use the User Inbox page to view reports of patient results, to acknowledge selected reports, to access detailed order information, and to use the report filter feature to control the results that are displayed in the list. The filters allow you to show or restrict displayed results according to who received the reports, where the orders were placed, the ordering provider, the order status, the severity of the order choices, the priority of the order choices, when the reports were received, or whether the reports have been acknowledged. The system displays all of the historic data across the selected order's patient, as well as all linked patients associated with practices you have access to. (Note that system clinical users have access to patients across all practices.)

If you print the lab report from the User Inbox, the system uses the report format settings that you set on the Result Delivery page. This includes whether the report contains the latest results for every order choice in the order, regardless of approved/unapproved status, or if the report contains all approved results that have accumulated since the last time you selected the Acknowledge Selected or Acknowledge & Print Selected buttons for the selected order. This means that lab reports you create in this page could appear differently from the reports the system sends via email or fax when this setting is enabled. See the Result Delivery topic.

Patient reports you print from the User Inbox and the Location Inbox have a Copies sent to: field in the footer, where the system lists potential providers and host interfaces. Patient reports you reprint from the patient's Order History page do not display the Copies sent to: text and data.

Note

The CC list at the bottom of the report in the Copies sent to: field is a list of POSSIBLE recipients. Whether or not the recipients received the report depends on the recipients' result delivery settings at the time the system created the report. For example, if a CC recipient's result delivery setting is to receive reports only when all order choices are final in an order, and if the report only contains final results for one order choice out of several ordered, then the system would list the recipient as a possible CC recipient on reports printed from the Location Inbox or User Inbox, but it would not actually send the report to the recipient until all of the order choices in the order were final.

Note

The data displayed on this page depends on the column view settings for your facility. The system uses the column view settings to control what columns appear in the tables on this page and the order in which it sorts the displayed information. You may set column view rules at the location or the system default levels. The rules for the signed-in location, if available, supersede the system default column view rules.

Access

  1. Select the View Results menu button, and then select the User Inbox submenu link.
  2. Select the View Results>User Inbox option as the Application Start Page on the Application page.


Technical Manual

Accessing the Inbox Filter

When viewing the inbox for your account, you may either view or hide the report filter. When the filter is visible, you may select recipient, location, timing, or acknowledgement filters that the system should use when creating the list of reports for your User Inbox. See "Setting the Inbox Filter" below.

show filterSelect to make the report filter visible.
hide filterSelect to hide the report filter.


Setting the Inbox Filter

show filterSelect to make the filter visible.
Report RecipientEnter text into the search-as-you-type-field to search for and select a report recipient.
Ordering LocationSelect an option from the drop-down list to limit the displayed results to a particular ordering location. Select Any to allow the system to display results from any ordering location. To narrow your search, select Search to select the desired location on the Location Search page. See the Location Search topic.
Ordering Provider

Select an option from the drop-down list to limit the displayed results to a particular ordering provider. Select Any to allow the system to display results from any ordering provider. To narrow your search, select Search to select the desired provider on the Ordering Provider Search page. See the Ordering Provider Search topic.

Note

The providers that the system returns in your search are designated as ordering providers, are active, are members of one of the your practices, or are staff members who have the always available as a provider feature enabled. Also note that if you are a member of a nursing home, you will see all providers.

StatusSelect an option from the drop-down list to include only those results of the selected status (complete, partial, complete (cancelled), partial (cancelled), or cancelled).
SeveritySelect an option from the drop-down list to include only those results of the selected severity (All, Critical, Abnormal, or Abnormal or Critical).
PrioritySelect an option from the drop-down list to include only those results of the selected priority (STAT, ASAP, or Routine). Note that you may only display the system default priorities, but the system displays results of all priorities that are the same level of priority but that have a different name. The system lists all of the priorities that correspond with the system default priorities in parentheses after the system default name.
Order ChoiceTo limit the displayed results to reports that contain a specific order choice, enter one or more characters in the field.
ClearSelect to remove the order choice filter from your search.
StartThe start date defaults to 12:00 AM on the current date.
Endthe end date defaults to 11:59 PM on the current date.
NowSelect to enter the current date and time.
ClearSelect to clear the date and time fields. The system will search for reports sent to the current location during the selected range.
Reports received in the past __ daysEnter a number of days. The system will search for reports sent to the selected recipient within the selected number of days.
Reports received betweenEnter a date and time in the format MM/DD/YYYY, HH:MM AM/PM in the Start and End fields, or select a date from the calendar view by selecting the calendar icon located next to the fields.
Collection date betweenEnter a date and time in the format MM/DD/YYYY, HH:MM AM/PM in the Start and End fields, or select a date from the calendar view by selecting the calendar icon located next to the fields.
All unacknowledged reportsSelect this option to only include reports that have not yet been acknowledged.
Days include every day of the weekSelect to have the system include reports no matter what day of the week they were received, including Saturdays and Sundays.
Days include only weekdaysSelect to have the system include only reports that were received on weekdays (Monday through Friday). These settings can help you target your search. For example, if you set the filter to Days include every day of the week and use 15 days, the system searches back 15 days (essentially 2 calendar weeks). However, if you set the filter to Days include only weekdays and use 15 days, then it searches back 15 weekdays (essentially 3 calendar weeks).
Hide Acknowledged ReportsSelect the option if you selected the Reports received in the past __ days or Reports received between options to remove any acknowledged reports from the list. This option is not available if you have selected All unacknowledged reports. Remember that each filter option you use further limits the number of possible matching results. If you use multiple filtering options, then the system will only display those results that match all of the parameters you have specified.
RefreshSelect to update the list in the Reports section of the page. See "Reviewing Filtered Reports" below.


Reviewing Filtered Reports

RefreshRefreshes the page with new filter criteria.
Displaying __ of __ ReportsThe system determines the number of reports per page, as noted in the Displaying __ of __ Reports field, based on the settings on either the Application page or the Users administration page. To modify the number of reports on the page, adjust the value of the Displaying __ of __ Reports field. The system defaults to 10 per page, and displays the total number of items based on your search.
SeverityThe severity level for results in the order. The system sorts the report to display critical and abnormal results before regular results.
PriorityThe highest priority level for an order choice in the order. If there are two or more priorities for order choices, the system displays the highest priority (STAT, followed by ASAP, and then Routine). The system sorts the report to display STAT and ASAP results before regular results.
Order IDThe identifying number for the order that was assigned when the order was placed. If the order was saved as a standing order (multiple occurrences of the same order), then an "(S)" will appear next to the Order ID.
PatientThe name of the patient.
Order ChoicesThe order choices included in the order.
Results ReceivedThe date and time the most recent report was created. Depending on your settings, the system may create reports as individual results are received, or it may wait until all results are received before creating a report. Select the column header to sort the list of reports by the date the results were received.
Order DateThe date the order was placed. Select the column header to sort the list of reports by the date the orders were placed.
Ordering ProviderThe provider who placed that order for the patient. This may or may not be the patient's PCP.
Ordering LocationThe location where the order was placed.
Status

The current status of the order (Partial, Complete, or Cancelled).

Partial: Orders that contain one or more order choices awaiting results.

Complete: Orders that have final results for all order choices.

Cancelled: Orders that were cancelled.

Selected

A checkbox to indicate whether or not to acknowledge or to print the order. Select the column label to select or deselect all of the reports.

Note

If you've included the Search Historic Database checkbox in the custom filter for the User Inbox, you cannot select historic database items via the Select checkbox column; you can however, use the Order pop-up menu.

Acknowledge SelectedSelect to acknowledge the report.
Print SelectedSelect to print the report.
Acknowledge & Print SelectedSelect to acknowledge and print the report.
Delete SelectedSelect to delete the report.
Reprint Past Print JobsSelect to reprint reports that have already been printed.
RefreshSelect to refresh the results.
Ack'dThe indication of whether or not the order has been acknowledged (ack'd).
SystemIf the report was acknowledged by the system via fax, email, etc.
Not Ack'dIf the inbox report has not been acknowledged.
Acknowledger's NameIf the inbox report has been acknowledged.
Order IDSelect to open a pop-up list of page options. Select the page you wish to open for the selected order. Note that some options may not be available.
Review OrderSelect this option to view the order on the Order Patient Samples page. See the Order Patient Samples topic.
SamplesSelect this option to collect samples for the order on the Collect Samples page. See the Collect Samples topic.
LabelsSelect this option to print master and tube labels on the Print Labels page. See the Print Labels topic. Note that this option may be disabled, depending on the administration settings for your signed-in location.
RequisitionSelect this option to print requisition(s) for the order on the Requisition(s) page. See the Requisitions topic.
Change LogSelect this option to view the change log for the selected order. See the Change Log topic. Note that you must have the necessary security right to access the Change Log page.
Lab ReportSelect this option to create a lab report of the order on the Lab Report page. See the Lab Report topic.
< Back to InboxSelect to view the report for an order on the User Inbox page.


Acknowledging Selected Reports

SelectedSelect the checkbox to indicate which reports should be marked as acknowledged. Select the Selected column label to select or deselect all of the reports. See "Reviewing Filtered Reports" above.
Acknowledge SelectedSelect to acknowledge the report.
Acknowledge & Print Selected

Note

If you selected the All option to view all results for locations that you are affiliated with and have the right to see, but you do not have the right to acknowledge results for one or more locations, then the system will not mark the reports for those locations as acknowledged.


Printing Selected Reports

SelectedSelect the checkbox to indicate which reports should be marked as acknowledged. Select the Selected column label to select or deselect all of the reports. See "Reviewing Filtered Reports" above.
Print SelectedSelect to print the report.
Acknowledge & Print SelectedSelect to acknowledge and print the report.
Print
Select to print. The standard print pop-ups appear. Change the print settings as desired and then select Print. The system will print the report according to the settings you established in the print pop-ups (number of copies, printer destination, etc.).
  • If you try to print a set of reports that is too large for the printer, the system alerts you and prompts you to pick a smaller set of reports.
  • Each time you print a report, the system creates a "print job," which records exactly which reports were printed. You may then reprint these print jobs, if needed. See "Reprinting Past Print Jobs" below.

Note

If you selected the All option to view all results for locations that you are affiliated with and have the right to see, but you do not have the right to acknowledge results for one or more locations, then when you select to print the reports in batch, the system will not mark the reports for those locations as acknowledged.


Deleting Selected Reports

Delete Selected

Select to delete reports from the User Inbox page. When Delete Selected is selected, the user will be prompted with the warning "All of the selected reports will be permanently deleted. Are you sure you want to continue?" If the user chooses not to continue, then no changes will be made. If the user continues, then all of the selected reports will be permanently removed from the database. Only unacknowledged reports will be deleted.

A log will be created in the HL7/Doc. Changes tab on the User Actions Log administration page when Delete Selected is selected. The log will have its data changes listed as Permanently Deleted Report. Upon selecting on the text, a pop-up will appear that includes what the name of the report was, the time it was received, the location it was sent to, and the type of report it was. The user can change the filter to only show deleted other reports by changing the data type filter to Other Report or changing the Action Page filter to View Results > User Inbox > Other Reports tab.


Reprinting Past Print Jobs

Each time you print a report, the system creates a "print job," which records exactly which reports were printed. You may reprint these print jobs if, due to printer failure or other problem, you need to do so.

show filterSelect the link to make the report filter visible, if it is not already visible.
Reprint Past Print JobsSelect to open the Print Job page where you may select and print past print jobs. See the Print Job topic. When you reprint and acknowledge a report on the Print Job page, it is also marked as acknowledged on the Location Inbox page.
CancelSelect to return to the User Inbox page.