Critical Event Notifications

Click the Show Section link to expand and view the specific section.

Click the Hide Section link to collapse and hide the specific section.

Click to return to the preceding page without saving any changes.  

Click to open the Add System Notification pop-up, then select the appropriate button to select the type of event alert you would like to create:

• • Browser Failure
  • Client Services Expired Supply
  • New Error Log Message
  • Reaching Signed-in User Limit
  • Server Failure
  • SQL Disk Space Remaining
  • Tomcat Disk Space Remaining

The alert type is added to the system-level notifications table.

Click Cancel to return to the Critical Event Notifications page.

The active status of the notification. Be sure to select this checkbox to enable the notification. Clear this checkbox to prevent the system from sending alerts for this event.

The location of the drive that the system should monitor for disk space usage. This field is required.

The minimum level of remaining disk space that, when exceeded, should cause the system to create a notification event. This field is required.

Click to open the Add Event Recipient pop-up. In the pop-up, click the appropriate button to select the type of recipient who should receive the alert:

• • External Recipient: Click this button to add an external recipient line to the notification. You may then enter the appropriate information for the recipient.
  • User: Click this button to add a system user to the notification. Use the User Search page to select a system user.
  • Location: Click this button to add a location to the notification. Use the Location Search page to select a location.
  • Event Log: Click this button to add an event log to the notification. Enter the name of the event log, note, description, delivery type, and delivery detail in the available fields.

Click  X in the  Delete  column to delete the corresponding event.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.

Click Cancel to return to the previous page without saving any changes.

Select Add Notification and then in the Add Interface Notification pop-up, select the appropriate button to select the type of event alert you would like to create:

1. • Additive Created by HL7
   • Collection Method Created by HL7
   • CPT Created by HL7
   • Direct Printing Failure
   • Direct Printing Pending
   • Email Failure
   • Email Pending
   • Expiring Scheduled QC
   • Fax Failure
   • Fax Pending
   • HL7 ADT Failure
   • HL7 Inbound Failure
   • HL7 Inbound Idle
   • HL7 Inbound Pending
   • HL7 Order Failure
   • HL7 Outbound Cancel
   • HL7 Outbound Failure
   • HL7 Outbound Idle
   • HL7 Outbound Pending
   • HL7 Unmatched Results
   • ICD Code Created by HL7
   • Medication Created by HL7
   • Medication Not Created by HL7
   • Non-HL7 Inbound Failure
   • Order Choice Created by HL7
   • RAPS Failure
   • RAPS Pending
   • Sample Type Created by HL7
   • Sample Type Modifier Created by HL7
   • Source Site Created by HL7
   • Source Site Modifier Created by HL7
     
   • Sync Pending
   • UCUM Created by HL7
   • User Created by HL7
   • Zetafax Failure

Select Cancel to return to the Critical Event Notifications page.

The host's system should monitor for critical events. Some events always apply to all hosts. For events that allow you to specify hosts, select  Add Hosts to add an additional host to the list using the Host Selection page. See the Host Selection topic.

Select to open the Add Event Recipient pop-up and then select the appropriate button to select the type of recipient who should receive the alert:

• • External Recipient: Select this button to add an external recipient line to the notification. You may then enter the appropriate information for the recipient.
  • User: Select this button to add a system user to the notification. Use the User Search page to select a system user.
  • Event Log: Select this button to add an event log to the notification. Enter the name of the event log, note, description, delivery type, and delivery detail in the available fields.
  • Location: Select this button to add a location to the notification.

Enter values in the fields to determine how long the record must be pending before it will be picked up by a notification (behaves in exactly the same way as the setting for RAPS, Fax, and Email Pending notifications).

Select  X in the Delete column to delete the corresponding event.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.

Select Add Notification and then in the Add Patient Notification pop-up, select the appropriate button to select the type of event alert you would like to create:

• • Patient Demographics Change
  • Pending Practice Specific Insurances
  • Pending System Maintained Insurances

Select Cancel to return to the Critical Event Notifications page.

The practices the system should monitor for critical events. Some events always apply to all practices. For events that allow you to specify practices, select Add Practices to add an additional practice to the list using the Practice Search page. See the  Practice Search topic.

Select to open the Add Event Recipient pop-up and then select the appropriate button to select the type of recipient who should receive the alert:

• • External Recipient: Select this button to add an external recipient line to the notification. You may then enter the appropriate information for the recipient.
  • User: Select this button to add a system user to the notification. Use the User Search page to select a system user.
  • Location: Select this button to add a location to the notification. Use the Location Search page to select a location.
  • Event Log: Select this button to add an event log to the notification. Enter the name of the event log, note, description, delivery type, and delivery detail in the available fields.

Select X in the Delete column to delete the corresponding event.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.

Select Add Notification and then in the Add Order Notification pop-up, select the appropriate button to select the type of event alert you would like to create:

• Critical Result Received
• Order Cancelled
• Order Expiring
• Order Patient Reassignment
• Order Uncollected
• Order User-defined Field
• STAT Order Saved

The type of order-level event.

Select a field code from the drop-down list. Select either Select field code to insert into the body or a unique field code.

The practices the system should monitor for critical events. By default, the system monitors all practices for order-level events.

The number of items that, when exceeded, should cause the system to create a notification event. By default, the system sends notifications each time the order-level event type occurs.

Beneath the other fields, the system displays lines for each recipient who has been added to the notification. If there are no recipients, it displays "No recipients defined."

Select to open the Add Event Recipient pop-up and then select the appropriate button to select the type of recipient who should receive the alert:

• External Recipient: Select this button to add an external recipient line to the notification. You may then enter the appropriate information for the recipient.
• User: Select this button to add a system user to the notification. Use the User Search page to select a system user.
• Location: Select this button to add a location to the notification. Use the Location Search page to select a location.
• Event Log: Select this button to add an event log to the notification. Enter the name of the event log, note, description, delivery type, and delivery detail in the available fields.

Select X in the Delete column to delete the corresponding event.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.

Select Add Notification and then in the Add Order Choice Notification pop-up, select the appropriate button to select the type of event alert you would like to create:

• Critical Result Received
• Order Choice Collected
• STAT Order Choice Saved

The order choices that the system should monitor for critical events. Select Add Order Choices to search for and add order choices to the table.

Select to open the Add Event Recipient pop-up and then select the appropriate button to select the type of recipient who should receive the alert:

• External Recipient: Select this button to add an external recipient line to the notification. You may then enter the appropriate information for the recipient.
• User: Select this button to add a system user to the notification. Use the User Search page to select a system user.
• Location: Select this button to add a location to the notification. Use the Location Search page to select a location.
• Ordering Provider: Select this button to add an ordering provider to the notification. Enter the name, note, description, delivery type, and delivery detail in the available fields.
• Event Log: Select this button to add an event log to the notification. Enter the name of the event log, note, description, delivery type, and delivery detail in the available fields.

Select X in the Delete  column to delete the corresponding event.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.

Select Add Notification and then in the Add User Notification pop-up, select the appropriate button to select the type of event alert you would like to create:

• Account Activated
• Account Created
• Account Locked
• Account Unlocked
• Certification Expiring

Select to open the Add Event Recipient pop-up and then select the appropriate button to select the type of recipient who should receive the alert:

• External Recipient: Select this button to add an external recipient line to the notification. You may then enter the appropriate information for the recipient.
• User: Select this button to add a system user to the notification. Use the User Search  page to select a system user.
• Event Log: Select this button to add an event log to the notification. Enter the name of the event log, note, description, delivery type, and delivery detail in the available fields.

Select X in the Delete column to delete the corresponding event.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.

The active status of the recipient. Be sure to select this checkbox to enable the notification. Clear this checkbox to prevent the system from sending alerts to this recipient for this event.

The name of the person receiving the alert. This field is required.

An explanation of who the recipient is. The system automatically enters "Staff Member" for staff members.

Select Fax, Email, or Client Services Item from this drop-down list to set how the system notifies the recipient.

For fax or email recipients, enter the email address or fax number for the recipient. The system automatically enters the correct information for the staff member recipient, based on your Delivery Type selection. For client services item recipients, select the Details link to select the appropriate Department, Priority, Reason, and Status delivery information in the Client Services Item Details dialog box. This field and/or these selections are required.

Enter in Hours and Minutes  how often the system should notify the fax or email recipient. These fields are required.

select X in the Delete column to remove the corresponding recipient from the list.

If your modifications are complete, select OK to record all changes and return to the previous page. Otherwise, complete the remaining sections, and then select OK. Note that the system has not yet fully saved your event settings.

Once you return to the previous page, select Save to fully save the critical event.